Gaya APA
HOFFMAN,K.Douglas. (2001).
Essentials of Services Marketing : Concepts, strategies, Cases, 2nd ed (2nd.ed).
Australia:
Thomson Learning.
Gaya Chicago
HOFFMAN,K.Douglas.
Essentials of Services Marketing : Concepts, strategies, Cases, 2nd ed.
2nd.ed
Australia:
Thomson Learning,
2001.
Monograf.
Gaya MLA
HOFFMAN,K.Douglas.
Essentials of Services Marketing : Concepts, strategies, Cases, 2nd ed.
2nd.ed
Australia:
Thomson Learning,
2001.
Monograf.
Gaya Turabian
HOFFMAN,K.Douglas.
Essentials of Services Marketing : Concepts, strategies, Cases, 2nd ed.
2nd.ed
Australia:
Thomson Learning,
2001.
Monograf.