Gaya APA

Wirtz, Jochen, LOVELOCK,Christopher. (2004). Services Marketing; People, Technology, strategy, 5th edition (5th). Hoboken, NJ: Prentice Hall.

Gaya Chicago

Wirtz, Jochen, LOVELOCK,Christopher. Services Marketing; People, Technology, strategy, 5th edition. 5th Hoboken, NJ: Prentice Hall, 2004. Monograf.

Gaya MLA

Wirtz, Jochen, LOVELOCK,Christopher. Services Marketing; People, Technology, strategy, 5th edition. 5th Hoboken, NJ: Prentice Hall, 2004. Monograf.

Gaya Turabian

Wirtz, Jochen, LOVELOCK,Christopher. Services Marketing; People, Technology, strategy, 5th edition. 5th Hoboken, NJ: Prentice Hall, 2004. Monograf.