Gaya APA

PLUNKETT,Warren R (et.all). (2001). Management : Meeting and exceeding customer expectations (7th). Australia: Thomson.

Gaya Chicago

PLUNKETT,Warren R (et.all). Management : Meeting and exceeding customer expectations. 7th Australia: Thomson, 2001. Monograf.

Gaya MLA

PLUNKETT,Warren R (et.all). Management : Meeting and exceeding customer expectations. 7th Australia: Thomson, 2001. Monograf.

Gaya Turabian

PLUNKETT,Warren R (et.all). Management : Meeting and exceeding customer expectations. 7th Australia: Thomson, 2001. Monograf.