Gaya APA

BESTERFIELD, Dale H (et.all). (2003). Total quality management, 3rd ed (third edition). New Jersey: Prentice Hall.

Gaya Chicago

BESTERFIELD, Dale H (et.all). Total quality management, 3rd ed. third edition New Jersey: Prentice Hall, 2003. Monograf.

Gaya MLA

BESTERFIELD, Dale H (et.all). Total quality management, 3rd ed. third edition New Jersey: Prentice Hall, 2003. Monograf.

Gaya Turabian

BESTERFIELD, Dale H (et.all). Total quality management, 3rd ed. third edition New Jersey: Prentice Hall, 2003. Monograf.